Tata Alert

Road Side Assistance program for ICV, M&HCV range of trucks & buses plying along Golden Quadrilateral, N-S/ E-W corridor, National Highways & State highways; excluding North East, & Disturbed areas.

Features

* For vehicles stranded for more than 24 hours (T&C apply)

Offers for the Customer

• Restoration of Vehicles within 24 Hours covering with all National Highways, SH and GQ EW-NS (2.47 lacs kms coverage).
• Reach time within 4 Hours i. e. reaching at the breakdown site on receipt of Customers Call.
• If Vehicle not delivered in 24 hours, Rs. 1000/- paid for each day delay after 48 Hrs. (Prorata basis) as compensation.
• Compensation paid in the form of Coupons. It can be exchanged for the purchase of Parts and Prolife at any of our authorized channel partner.
• For Paid Repair Customer has to pay estimated cost of repair to TML.
• If vehicle is drivable, it will not be covered under this scheme.
• Load transfer and towing facility available on Customer's cost.
• For the vehicles beyond Warranty norms, Customer will be charged deputation charge of Rs. 1500/- over and above the repair charges. This offer will not be applicable if the customer does not agree to pay the charges.
• The decision of usage of Prolife/ Float unit lies with TML. In the event the customer not agreeing for not using Prolife /float aggregates this offer will not be applicable.
• Tyres, Batteries, Bulbs not to be covered.
• Accidental vehicles are not covered.
• Ancillary repairs are excluded from this job due to third party involvement.

Note: TML will be responsible for attending to vehicle on road with specified terms & conditions and with no other liabilities.

*Terms and Conditions apply

Models Covered

MHCV Trucks

ICV Trucks

• 812 Ultra
• 909-LPT BS IV
• 909-SFC
• 912-ULTRA
• 1109-LPT
• 1109-LPT-CRDI BS IV

MCV Buses

Applicable for Buses plying in states of Punjab, Uttar Pradesh and Tamil Nadu under Intercity & Mofussil

• 1512-LP/LPO BSIV
• 1512TC-LP/LPO
• 1612TC-LP/LPO
• 1612TC-LPO
• 1618TC-LP/LPO BS IV

Exclusions

• If vehicle is drivable, it will not be covered under this scheme.
• All warranty vehicles plying on GQ/ N-S ; E-W Corridor and all NHs, SH's as per declared Vehicle Models are covered under this scheme.
• Vehicles beyond warranty are covered in scheme.
• Repair monitoring time shall commence only after the vehicle is made available by customer to response team.
• Towing/ Load Transfer Assistance shall be provided at customer's cost and shall be at the sole discretion of the customer.
• Tyres, Batteries and Bulbs not to be covered.
• Accidental vehicles are not covered.